Account Management

PantheonCloud allows you to generate multiple API keys with different permissions:

1. Navigate to the API Keys section in your account dashboard
2. Click "Generate New Key" and provide a descriptive name
3. Select permissions for the key (read-only, messaging, voice, etc.)
4. Set an expiration date if required
5. Copy and securely store the generated key

You can also manage existing keys by rotating, revoking, or updating their permissions through the dashboard or API.

PantheonCloud offers the following user roles with varying permission levels:

• Owner: Full access to all account features, including billing and user management
• Admin: Access to most features, can add users but cannot modify billing information
• Manager: Can manage messaging campaigns and view reports
• Developer: API access with limited permissions for integration work
• Viewer: Read-only access for monitoring and reporting purposes

You can customize these roles through the account settings to match your organization's needs.

You can access usage and billing information through our Account Management API:

• Use the Usage Statistics endpoint to retrieve detailed usage metrics
• Access invoice information through the Billing endpoint
• Set up webhooks to receive notifications for billing events
• Generate usage reports with custom time ranges and filters

All billing endpoints require authentication with an Admin or Owner role API key.

To set up webhooks securely:

1. Navigate to the Webhooks section in your account dashboard
2. Click "Add New Webhook" and specify the events to listen for
3. Provide your endpoint URL (must be HTTPS)
4. Set up a secret token for signature verification
5. Configure retry settings if desired

For security, always verify webhook signatures on your server, use HTTPS endpoints, and implement proper authentication.

Yes, PantheonCloud offers a multi-account structure for organizations that need separation between departments or projects:

• Create and manage multiple sub-accounts from your master account
• Allocate specific budgets and permissions to each sub-account
• Monitor usage and performance across all accounts
• Consolidate billing under the master account
• Implement centralized security policies

This feature is available on Enterprise plans. Contact our sales team to upgrade if needed.

To enable two-factor authentication:

1. Go to your user profile settings
2. Navigate to the Security section
3. Click "Enable Two-Factor Authentication"
4. Scan the QR code with an authenticator app (Google Authenticator, Authy, etc.)
5. Enter the verification code to confirm setup
6. Save your recovery codes in a secure location

You can also enable TOTP-based authentication for API access through the API Keys section.

The Account Management API has the following rate limits:

• Standard plans: 60 requests per minute per API key
• Professional plans: 300 requests per minute per API key
• Enterprise plans: 1000 requests per minute per API key

Rate limit headers are included in all API responses to help you monitor your usage. If you need higher limits, contact our support team to discuss options.

To export your account data or request account closure:

1. For data export: Go to Account Settings > Data Management and select "Export Data"
   • Choose which data categories to export
   • Select export format (CSV, JSON)
   • Request the export
2. For account closure: Contact our support team with your request
   • Ensure all outstanding invoices are paid
   • Back up any data you want to preserve
   • Allow 30 days for processing

Account closure requests require Owner approval and can take up to 30 days to process fully.